Orders & Purchase

What if I cannot find the items I am looking for?

In general, our online inventory exists. If you can't find what you want at this time or are out of stock, please be patient and we will replenish as soon as possible.
You can always contact us at lioncaoyu@126.com,You can also contact us via INBOX Live chat in the lower right corner of the store.

Do you offer any discount codes?

Please subscribe to our email newsletter to receive promotional notifications and stay updated on our latest arrivals.

Delivery

When can I receive the product?

Please allow 3 working days to process and send the order. Delivery time is about 15-20 working days.
Once your order has been sent, you will receive a shipping confirmation email that includes a tracking number specific to your order.
Please note: During peak periods (promotions, public holidays or the day after a public holiday), delivery times may vary and may even be longer.

How can I track my parcel?

Once your order is dispatched, you’ll get a shipment notification email where you’ll find a tracking number specific to your order. Make sure you check your Junk, and Spam folders in your email account.

Can I change or cancel my order?

Unfortunately, once an order has been dispatched, we are unable to accept changes or cancellations. If you require any modifications, please notify us as soon as possible, and we will make every effort to assist you to the best of our ability.

Return & Refund

Can I return my order?

We're happy to facilitate a return or exchange for new, unused products in original packaging. If you wish to return your product, you must notify us within 14 days of receiving your order.

What items can not be returned?

At this time, we are unable to accept returns for packages, coupons, and gift cards.

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Do you offer exchanges?

For the quickest resolution and to ensure you receive the desired item, we recommend returning the item you currently have. Once the return is processed and accepted, you can proceed to make a separate purchase for the new item.

Warranty and Wear & Tear

What is YOZLR's sales policy?

We guarantee that our products will not have material and process defects under production, correct assembly, normal use and recommended maintenance. We will carefully inspect each product before packaging and delivery to ensure that each product sent is in good condition. We also recommend that you carefully check the integrity of the goods when you sign for them to ensure that they are in the same condition as we shipped them.

What should I do if my package arrives damaged or receives incorrect items?

We kindly ask you to check the order carefully after you receive it. If you discover any defects, damage or receive an incorrect item, You can always contact us at lioncaoyu@126.com, You can also contact us via INBOX Live chat in the lower right corner of the store. This will allow us to quickly assess the situation and take the necessary steps to rectify it.